Privacy & Cookie Policy

This website is owned by Middlesbrough Council. Any information which you send to us through this website, either by creating or accessing your account, filling in an online form, or just browsing the site is managed as follows:

  1. We will keep information no longer than we reasonably believe is necessary

We keep your data only for as long is required. Data is required for the length of time to process your request and also as a record for yourself and Middlesbrough Council should you wish to follow up on your initial request. The length of retention of data will differ depending on which service you have accessed.

  1. We will use information only for the purpose for which you sent it

When accessing services or contacting us via this website we will only use the information you enter for that purpose. Information will not be passed to other departments (unless clearly explained) or shared with any other external party.

  1. We may use information for statistical analysis but in such a way that your identity will not be involved

You will not receive unsolicited paper or electronic mail from us as a result of visiting this site, signing up for an account, or filling in an online form, unless we explicitly ask for and get your permission to contact you. We will not pass on your email address or any of your personal details to other organisations unless stated. Anonymised data will be used for management information, e.g. the number of residents accessing our services online, however this data will be completely anonymised.

  1. Use of cookies

A number of cookies are used on the Middlesbrough Council website. The purpose of these cookies are to improve your experience as trends of activity are regularly monitored with changes made to the way the website is presented where required.

When you first visit this website you will be asked if you want to accept that cookies are used. If you reject then only essential cookies which are required to ensure the website functions correctly will be used. If you accept then non-essential cookies will also be used.

The different cookies used on this site are explained below:

Cookie name Purpose of cookie Cookie expires
_ga Google analytics to monitor your activity on our website 2 years
_gid Google analytics to monitor your activity on our website 1 day
_gat_gtag_UA Google analytics to monitor your activity on our website When you close your browser
moove_gdpr_popup Manage your preference to opt in or our of cookies set on this website 1 year
  1. Getting consent to use your data

You are required to give consent for us to use your data. We will ask you for consent when you contact us, sign up for a user account and also any time that you enter personal information. By opting out of giving your consent you will be unable to fully use our online services. If any services requires further consent from you, this will be explicitly asked for, and explained, as part of the online process.

  1. We will only collect information that is required

We have simplified this website to ensure that all of the information that you give to us is required. We do not ask for information which is not necessary, which ensures that using this website is quicker and easier, and means we do not hold unnecessary information about you.

  1. Paying for goods and services
    Any personal details you supply to Middlesbrough Council when using this website to pay for goods and services through this website will be held and or computerised by us for the purposes of processing your payment. Some personal details will be disclosed to banks and other financial institutions in order to process the payment.
  2. Website protected by https
    This website is secured using https security. The https which appears at the beginning of our website address means that this website is certified secure, any data which is passed to us via this website is safe.
  3. Storage of data given
    Information that you input through this site is securely held. Data can only be accessed by yourself with the relevant log in or via certain members of staff using the council’s secure network who require access to process your request.
  4. How we will contact you
    In certain circumstances it may be necessary for us to follow up your request for services or a purchase. We will contact you via your preferred method which can be specified within your MyMiddlesbrough account and can be amended at any time. Emails will be securely sent from Middlesbrough Council servers to the email address that you specify.
  5. Subject access request
    At Middlesbrough Council we are open and honest about how we store your personal data and what we use it for. At any time you can complete a subject access request which will inform you what information we hold about you and how that information is being used. To make a subject access request, please go to the data protection page and specify what your request relates to.
  6. Right to be forgotten
    As mentioned above we will only keep data relating to you for as long as is required. At any point you have the right to request to be forgotten, this means that if requested we will where possible delete our records of contact with yourself. To request the right to be forgotten please contact the Information Governance Team at Middlesbrough Council. Contact details are available on the data protection page.

For further information on the General Data Protection Regulation and the Council’s responsibilities under it please consult the Information Commissioner’s Office (ICO).